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A common issue when importing Feedback via CSV file

This article explains the most common reason CSV imports fail in Sleekplan: missing values in required columns

Updated yesterday

One of the most frequent causes of failed CSV imports in Sleekplan is missing values in required columns. Even if your CSV file uploads without an error message, Sleekplan will silently skip rows that don’t meet the minimum data requirements. This can lead to a confusing situation where:

  • You start an import

  • Wait a few minutes

  • Refresh your Admin board

  • …and see no new feedback entries at all

⚠️In most cases, this happens because one or more mandatory columns is either missing or contains empty values.

Required columns (must exist and must NOT be empty)

When importing feedback from a CSV file into Sleekplan, the following columns are mandatory:

Column name

Type

Required?

Can values be empty?

Title

string

Yes

No

Description

string

Yes

No

Category

string

Yes

No

Email

string

Yes

No

Important rules for these required columns

  1. All four columns must exist in your CSV file.

  2. Every row must have a value in each of these columns.

  3. If you don’t have real data for one of these fields, you still need to provide some value. You can use a generic or dummy value to ensure the import works properly.

Optional columns (must exist but can be empty)

In addition to the required fields above, the following columns must also be present in your CSV header, but their values can be empty for any row:

Column name

Type

Required in file?

Can values be empty?

Votes

number (optional)

Yes (column)

Yes

Created

date (YYYY-MM-DD)

Yes (column)

Yes

Status

string (optional)

Yes (column)

Yes

Username

string (optional)

Yes (column)

Yes

The important difference from the required fields is:

  • These columns must be present in the CSV file header

  • But their cells (values) may be empty for any given row without causing the row to be skipped

ℹ️ If everything looks correct and the issue persists, you can reach out to support with the CSV file and we will perform the import for you.

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