What's going on❓
Firefox has a built-in security restriction that requires certain JavaScript methods ,like $sleek.open() and $sleek.showPopup() , to be triggered by a direct user action (like a click). If you call these methods directly through the browser console, Firefox may block them and show a blank page inside the widget.
How to fix it ✅
Call the methods via an onclick event
Instead of running the method from the console, attach it to a button click. For example, add an onclick event to a button element on your page that calls $sleek.open() or $sleek.showPopup(). This satisfies Firefox's requirement for a user-initiated action.
<button onclick="$sleek.open()">Open Feedback</button>
2. Switch to a different browser
If you need to call the methods via the console, try using Chrome or Safari instead. These browsers don't apply the same restrictions as Firefox, so the widget should open without any issues.
3. Check the browser console for errors
If the blank page persists after trying the steps above, open your browser's developer console (usually F12) and look for any error messages. These can help pinpoint whether something else is going on beyond the Firefox restriction.
Still stuck? If none of the above steps resolve the issue, feel free to reach out to the Sleekplan support team with any error messages you've found.