Troubleshooting Common Issues
Some common errors and issues seen by Sleekplan users and how to fix them
7 articles
A common issue when importing Feedback via CSV fileThis article explains the most common reason CSV imports fail in Sleekplan: missing values in required columns
How to Resolve SAML SSO Failures Due to Certificate RolloversThis article explains how to quickly resolve SAML authentication errors caused by certificate rollovers or configuration changes
Fixing the "ERR_TOO_MANY_REDIRECTS" Error on Your Custom DomainThis article explains why you may encounter a redirect loop error when setting up a custom domain with Sleekplan, and how to resolve it.
Cannot create NPS or survey pop-up due to permissions (Member vs. Admin)If you see an error when trying to create an NPS or survey pop-up, it’s likely due to your account’s permission level. This article explains why it happens and how…
Widget Not Showing Up on Your Website? Here's What to CheckThis guide helps Sleekplan users troubleshoot and resolve issues where the Sleekplan widget is not appearing or loading correctly on their website.
SSO login failing with "Signature verification failed" errorIf your JWT-based SSO login is failing with a "Signature verification failed" error this article walks you through what causes the issue and how to resolve it
Blank page in widget when using $sleek.open() or $sleek.showPopup()Seeing a blank page when trying to open the Sleekplan widget? This is a known browser behavior, most commonly triggered in Firefox. This article walks you through what's causing it…