Internal Comments offer the opportunity to collaborate with team members — sharing information and setting expectations while simplifying the customer's experience. They also are a helpful tool for documenting follow-up that occurs outside of Sleekplan.
Adding Internal Comments
The internal comment feature can only be used from the admin dashboard and is only available to team members. If a user other then team member is mentioned (@username) inside a private comment, there are no notifications sent out to that user, nor can he see the comment anywhere.
To add an internal comment, use the comment section under each feedback post and unselect the "Public" toggle.
Enter text to leave a comment for the team. To mention or direct your message toward a certain team member, type the “@” followed by the team member’s username.
Internal comments appear inside your public discussions, they are grey highlighted with an "INTERNAL" badge on top.
Internal discussions in context
You can use internal discussions everywhere on your comments section, even as a reply to a comment by some end-user. This helps you to keep the internal team discussions in context, when you refer to a specific comment, for example.
