Identifying End-User

A guide to how identifying user works

Updated over a week ago

If your customers already have user accounts in your application, you can allow them to log in to your feedback widget using our Single Sign-On (SSO) mechanism.

The Single Sign-On is based on a security mechanism that allows Sleekplan to trust the login requests received from your server. Sleekplan only grants access to users who have been authenticated by you. Sleekplan-SSO uses JSON Web Token (JWT), a technology for the secure exchange of user authentication data.

Single sign-on in 3 steps

1. Get your SSO secret key

To create a JSON Web Token (JWT), you need the private key for your product. You can find this key by navigating to Settings > Developer and grabbing your SSO Key.

2. Generate a token on your server

In the next step, you need to generate a JSON Web Token on your server. Create a JWT with the HS256 algorithm and pass your SSO secret key as a Key parameter. Check out our developer documentation for more help.

3. Set the token on page load

In the snippet below, replace the example token (XXXXX) in the window.SLEEK_USER object with your own variable for user token.

<!-- User Token -->
<script type="text/javascript">
window.SLEEK_USER = {
token: 'XXXXXXX'

<!-- Sleekplan Widget Code -->
<script type="text/javascript">window.$sleek=[];window.SLEEK_PRODUCT_ID=XY;(function(){d=document;s=d.createElement("script");...</script>
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